If emails don’t seem to be working, it might be best to just try and call them and see if you can have a chat. You want the client to reach out and explain why a payment may be late or let you know if there are any delays. The email should be slightly firmer in tone than the previous one, but still not too forceful. I’d really appreciate it if you could let me know when I can expect payment or if there are any delays or queries around the invoice.Īs per our agreed terms, if payment isn’t met 30 days after the agreed date a 2% interest will be added for each day the payment is late. The invoice was due 7 days ago and the outstanding cost stands at £257.45. Just wanted to check in on Invoice #123 and see if there was anything I could do to assist with moving payment along. ![]() It may also help to remind them that after so many days, late fees or interest may kick in. You may want to send another email reminding them of the outstanding amount and explain that the payment is now overdue. An email was sent 48 hours after the agreed payment date, but that wasn’t enough. The payment was now due 7 days ago, but the invoice has still not been settled. You know your clients and how best to speak to them. Let me know if there is anything I can do to help.ĭon’t be too forceful at this stage. I’ve re-attached the invoice for reference. I was just checking in to see if everything was okay or if there was going to be any delay in payment? The invoice for last month’s classes was due two days ago. About 48 hours after the invoicing date, why not send the client a gentle reminder that payment was due? Ask if there is any delay and if there is anything you can do to help move things along. The agreed payment date outlined on the invoice has come and gone and no payment has been received. To do this, go to the invoice page, click on ‘Send reminder’ and select the messaging service you’d like to use to send the reminder. Through the app, you can ‘nudge’ someone about their overdue invoice. The Mettle app will send you a reminder if an invoice hasn’t been paid yet. Automate reminders through the Mettle app There are six steps you can take to chase an overdue invoice. ![]() You can charge whatever late fees you like within the government guidelines, but it’s probably best to make sure your client is aware of these before jumping into a transaction. In the government’s eyes, a payment becomes late 30 days after invoicing or the product or service is delivered, if no prior terms have been agreed. You can also transfer any debt recovery costs to the client. The government now allows small businesses to charge up to 8% interest plus base rate on late payments. You can also add notes to your Mettle invoices to remind your customers of these payment terms when they receive your invoice. It’s recommended that you share these in writing and ask that your customer acknowledges them. Whether that’s on receipt of the invoice, within 30 days or on a specific dateĪny requirements for a deposit payment upfront When agreeing on the cost with the client, you can also set out payment terms that include when you will invoice, how long they have to pay and how long before you may charge interest or late fees. ![]() This is one of the key ways to make sure that invoices are met within the terms agreed. Find out more about Mettle’s payment features here. You can also make sure that a customer knows a payment is overdue with automated reminders. You can create custom invoices with your logo and business name, and send them on the go. With a Mettle business account, you can take the hassle out of getting an invoice made and do it all in-app. The first step to getting paid is to put together an invoice and send it to the client.Ī well-put-together invoice that outlines the amount, payment details and also expectations around when you should be paid are all steps to ensuring your invoice is paid (and on time). ![]() In this article, we’ll take a look at some methods you can use to try and make sure you get paid on time and if not, how you can effectively chase invoices.
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